PROTOCOLS for COVID-19

revised July 2020,

 

Once you have decided to book at demi’s place b&b, and your reservation is confirmed, the next step is to review our COVID-19 Easy Guest Check-in Form.  By answering these health questions in advance of your booking, you have a minimal hand to hand contact with your host. We have added a section for entering your credit card information. (It is optional, but we do recommend you use it to ease the check in process.) Make sure you sign the form and submit it 24 hours prior to check in date.

On the day you check in: 

Wait in your Car: Call our home when you arrive and wait in your car until we call you into the house. ​ ​Wear a Mask: Guests staying at demi’s place b&b are required to wear a face mask when in public areas on or off the   property, and to keep a safe distance of 2 meters (6 feet) from others. We also will be wearing a mask and keeping a safe distance. ​ ​Use Hand Sanitizer: We have hand sanitizer accessible and encourage guests to use it when entering the house and touching high traffic areas in the house. Extra Time for Cleaning: We are spacing our reservations farther apart than usual to allow us more time to clean and disinfect guests’ rooms. Our goal is to still have the same high standards you have been accustomed to.  We will be using cleaning products that may be sensitive to some individuals, but this is necessary to clean and disinfect.  As a way of having a hands free check-in we have designed a COVID-19 Easy Guest Check-in Form, answer the health questions and fill out your credit card information and submit 24 hrs prior to arrival date.  Breakfast Menu: Take a look at our new menu options as breakfast service is not typical. If you have any food allergies, please let us know on the form.

 

Breakfast! Breakfast! Breakfast!

Typically, when staying in a b&b, guests look forward to meeting new people and lively conversation when sitting all together around the dinning room table in the mornings. But given the requirements for social distancing we are offering an alternative to our typical breakfast. When more than one couple is staying in the house, breakfast will be available at staggered times 8:30, 9:00am. (Sorry this does not allow for linger around after breakfast.) We have a new altered breakfast menu available for you to make selections from, submit it by 7pm the night before in order for us to be ready for breakfast the next morning.​

For most B&B stays of 1-4 days, we will not be doing daily housekeeping.  Please help us to stop the spread by you bring your garbage to containers found outside the house. We have a recycling bin for any empty bottles in the dining room. We will freshen up towels and/amenities on request. Just let us know what you need. Towels can be put in a clear plastic bag making it easier for us to know it is not garbage. Any used glasses can be brought down to the dinning room and we will exchange them for fresh ones. On the morning you check out, please help us stop the spread of any viruses, place used bed sheets and pillow covers in the blue bag (found in the closet) and leave in the closet.  

Guests Only:

Only guests who are booked at demi’s place are permitted in the house and on the grounds. In the past guests would occasionally invited friends to join them in the backyard gazebo for drinks, under the current situation we ask you to please refrain from this practice. 

Unfortunately the hot tub is not available to guests this season.

​If you become sick while on vacation:

If you are sick or have any symptoms (fever, sore throat, cough, trouble breathing, etc.) before or after you arrive, please notify us as soon as possible. There is a walk-in doctors office in Virgil. Make sure you bring your Health card or if you are from outside Canada, you will have to pay when seen, you can later submit the payment to your travel insurance. No guests will be permitted to stay if they are demonstrating any COVID-19 symptoms.

 

We greatly appreciate you giving us the opportunity to share our home with you. If you wish to book all 3 rooms for one family group, please ask us about this possibility. If you need to cancel, we do suggest you convert your booking to a Gift Certificate, they never expire.  Your patience and understanding are appreciated as we evolve our business to ensure your ultimate health, safety, and comfort. Looking forward to making your visit as safe and comfortable as possible and while you are here, thank you from NIAGARA-0N-THE-LAKE for helping tourism to return.

​Please let us know if you have any concerns prior to booking, your safety is our concern.

Now click on the link below to access our COVID-19 Easy Guest Check-in Form.

https://form.jotform.com/dnasello/covid-19-guests-pre-booking-form

 

Ed and Demi

Stay Safe,

        Stay Well,

                Stay with Us.

125 Centre St., Niagara-on-the-Lake, Ontario

Tel: 289-868-9187

Get Directions:

All cancellations are subject to $50.00+HST administration fee.
Every guest reservation is important and special to us. If your travel plans change and you must cancel your reservation, 14-7  days prior to your arrival date. Only the administration fee will be charged.
In the unlikely event that you must cancel with less than seven (7) days notice you are subject to full payment unless we can re-book your room(s).
Accommodation rates are based on double occupancy. (Our rooms cannot accommodate more than two adults to a room)
We are not suitable for children under 16 yrs of age.
Please no pets.
Rates are in Canadian dollars plus 13% HST.
VISA, MASTERCARD, or CASH accepted.
Check-in between 3-5pm or by prior arrangement
Check-out 11:00am

© 2017 by ddnasello with Wix.com

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